Effective Date: July 2025

Sunny Balcony (“we”, “us”, or “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Privacy Act 2020 (NZ), as applicable.

This Privacy Policy outlines how we collect, use, and manage your personal information when you interact with us via our website.

1. What Information We Collect

The only personal information we collect is what you voluntarily provide to us through our Contact Us form, such as:

• Name
• Email address
• Phone number (if provided)
• Any message or inquiry details you submit

We do not collect sensitive personal information (e.g., health or financial data) or use any automated profiling.

2. How We Use Your Information

We use the information you provide solely for the purpose of:

• Responding to your inquiries
• Providing you with information or assistance related to our services
• Improving our website and communications

We do not use your data for direct marketing unless you request updates or expressly opt-in.

3. Disclosure of Personal Information

We do not sell, rent, or share your personal information with third parties, except where:

• You have given consent
• It is necessary for our service providers to assist us in managing our website or responding to your inquiry (under confidentiality obligations)
• Required by law or a valid legal process

 

4. Website Analytics and Cookies

Our website may use cookies or basic analytics tools (e.g., Google Analytics) to understand user interactions and improve performance. These tools do not identify you personally.

You can control or disable cookies through your browser settings. Doing so may impact your browsing experience.

5. Data Storage and Security

We take reasonable steps to ensure your personal information is securely stored and protected from misuse, interference, loss, unauthorised access, modification, or disclosure.

If your data is no longer needed, we will securely delete or de-identify it.

6. Access and Correction

You may request access to the personal information we hold about you, and you may request that we correct any inaccuracies. Please contact us using the details below.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy occasionally. The most current version will be posted on our website with the effective date. We encourage you to review it periodically.

9. Contact Us

If you have any questions, concerns, or complaints about our privacy practices, please contact:
Operations Team
Sunny Balcony
Level 14, 15 Blue Street, North Sydney NSW 2060
Email: info@sunnybalcony.com

We will respond promptly and aim to resolve any complaints fairly and efficiently. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.